Fast and professional technical support - a security for service providers

- My 13 years as a mechanic at Staffare are worth gold today, says Pontus Ingvarsson, who was recruited to Huddig's technical support department in 2018. 

When a service provider needs help with more advanced problem solving, they contact Pontus and his colleagues. 

- We start by troubleshooting remotely, where we assist service providers on the phone. If it is a difficult problem, we go out and troubleshoot the machine. We test different ways until we have solved the problem. If needed, we connect construction and other departments. We do everything we can to get the machine rolling again. 

Pontus and his colleagues also educate service providers so that they can help the customer in the best possible way. 

- The right skills are needed when servicing a Huddig. The technology is continuously updated and contains both advanced hydraulics and electricity that interacts. 

In Pontus’ daily work, he encounters different types of situations and problems. 

- I use my head all the time. Since there is a great variety of issues that come in, it is necessary that we who work with support stay up to date with the latest technology and quickly are able to find the correct information. We stay at the forefront of development and work closely with the constructors in order to provide the best possible service. 

Huddig also handles support cases from service providers in other countries, such as the US, Germany, Norway and Eastern Europe. This means that support is needed in English and partly other languages. 

- It is important to communicate in the best possible way. Google translate is used extensively at times, he says laughing. 

 He sees the strong and positive culture and Huddig's technology level as an important success factor. 

- From the small Huddig factory with around 114 employees, the world's most advanced backhoe loader enters the world market, that’s big. At Huddig we are like a family – we have a very strong team spirit to produce an awesome end product. It makes no difference here if you are working at the construction department or in the production – everyone solves the problems together. 

 A clear proof of Huddig's innovative power is Tigon technology, our full hybrid technology. Pontus looks forward to Tigon coming to the market. 

- Tigon is a new era, something brand new. Of course, this also means lots of new technology, which both we and our service providers need to learn. It feels challenging and exciting at the same time. I am encouraged by developing and learning new things, Pontus concludes.

<span data-contrast="auto"><span>- My 13 years as a mechanic at<span> </span></span><span>Staffare</span><span><span> </span>are worth gold today</span></span><span data-contrast="auto"><span>,</span></span><span data-contrast="auto"><span><span> </span>says Pontus<span> </span></span><span>Ingvarsson</span><span>, who was recruited to<span> </span></span><span>Huddig's</span><span><span> </span>technical support department</span></span><span data-contrast="auto"><span><span> </span>in 2018</span></span><span data-contrast="auto"><span>.</span></span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto"><span>When a service provider needs help with more advanced problem solving, they contact Pontus and his colleagues.</span></span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto"><span>- We start by troubleshooting remotely, where we assist service providers on the phone. If it is a difficult<span> </span></span></span><span data-contrast="auto"><span>problem,</span></span><span data-contrast="auto"><span><span> </span>we go out and troubleshoot the machine. We test different ways until we have solved the problem. If needed, we connect construction and other departments. We do everything we can to<span> </span></span></span><span data-contrast="auto"><span>get</span></span><span data-contrast="auto"><span><span> </span>the machine roll</span></span><span data-contrast="auto"><span>ing<span> </span></span></span><span data-contrast="auto"><span>again.</span></span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto"><span>Pontus and his colleagues also<span> </span></span></span><span data-contrast="auto"><span>educate<span> </span></span></span><span data-contrast="auto"><span>service providers<span> </span></span></span><span data-contrast="auto"><span>so that they</span></span><span data-contrast="auto"><span><span> </span></span></span><span data-contrast="auto"><span>can<span> </span></span></span><span data-contrast="auto"><span>help</span></span><span data-contrast="auto"><span><span> </span>the customer<span> </span></span></span><span data-contrast="auto"><span>in</span></span><span data-contrast="auto"><span><span> </span>the best possible<span> </span></span></span><span data-contrast="auto"><span>way</span></span><span data-contrast="auto"><span>.</span></span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto"><span>-<span> </span></span></span><span data-contrast="auto"><span>The right skills<span> </span></span></span><span data-contrast="auto"><span>are needed when servicing a<span> </span></span></span><span data-contrast="auto"><span>H</span></span><span data-contrast="auto"><span>uddig</span></span><span data-contrast="auto"><span>.<span> </span></span></span><span data-contrast="auto"><span>The technology is<span> </span></span></span><span data-contrast="auto"><span>continuously</span></span><span data-contrast="auto"><span><span> </span></span></span><span data-contrast="auto"><span>updated and<span> </span></span></span><span data-contrast="auto"><span>contains<span> </span></span></span><span data-contrast="auto"><span>both<span> </span></span></span><span data-contrast="auto"><span>advanced hydraulics and electricity that interact</span></span><span data-contrast="auto"><span>s.</span></span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto"><span>In Pontu</span></span><span data-contrast="auto"><span>s’</span></span><span data-contrast="auto"><span><span> </span>daily work, he encounters different types of situations and problems.</span></span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto"><span>- I use my head all the time. Since there is a great variety of issues that come in, it is necessary that we who work<span> </span></span></span><span data-contrast="auto"><span>with<span> </span></span></span><span data-contrast="auto"><span>support<span> </span></span></span><span data-contrast="auto"><span>stay</span></span><span data-contrast="auto"><span><span> </span>up to date</span></span><span data-contrast="auto"><span><span> </span></span></span><span data-contrast="auto"><span>with the latest technology<span> </span></span></span><span data-contrast="auto"><span>and</span></span><span data-contrast="auto"><span><span> </span>quickly</span></span><span data-contrast="auto"><span><span> </span></span></span><span data-contrast="auto"><span>are<span> </span></span></span><span data-contrast="auto"><span>able </span></span><span data-contrast="auto"><span><span>to </span>find<span> </span></span></span><span data-contrast="auto"><span>the<span> </span></span></span><span data-contrast="auto"><span>correct</span></span><span data-contrast="auto"><span><span> </span>information. We stay at the forefront of development and work closely with the<span> </span></span></span><span data-contrast="auto"><span>constructors</span></span><span data-contrast="auto"><span><span> </span></span></span><span data-contrast="auto"><span>in order<span> </span></span></span><span data-contrast="auto"><span>to provide the best possible service.</span></span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto"><span>Huddig</span><span><span> </span>also handles support cases from service providers in other countries, such as the<span> </span></span></span><span data-contrast="auto"><span>US</span></span><span data-contrast="auto"><span>, Germany, Norway and Eastern Europe. This means that support is needed in English and partly other languages.</span></span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto"><span>- It is important to communicate in the best possible way.<span> </span></span></span><span data-contrast="auto"><span>G</span></span><span data-contrast="auto"><span>oogle translate is used extensively</span></span><span data-contrast="auto"><span><span> </span>at<span> </span></span></span><span data-contrast="auto"><span>times,</span></span><span data-contrast="auto"><span><span> </span>he says laughing.</span></span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}"> </span><span data-contrast="auto"><span>He sees the strong and positive culture and<span> </span></span><span>Huddig's</span><span><span> </span>technology level as an important success factor.</span></span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto"><span>-<span> </span></span></span><span data-contrast="auto"><span>From the small<span> </span></span><span>Huddig</span></span><span data-contrast="auto"><span><span> </span>factory with around 114 employees, the world's most advanced backhoe loader enters the world market, that’s big. At<span> </span></span><span>Huddig</span><span><span> </span>we are like a family – we have a very strong team spirit to produce an awesome<span> </span></span><span>end product</span><span>. It makes no difference here if you are working<span> </span></span></span><span data-contrast="auto"><span>at the construction department or in the production<span> </span></span></span><span data-contrast="auto"><span>– everyone solves the problems together.</span></span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}"> </span><span data-contrast="auto"><span>A clear proof of<span> </span></span><span>Huddig's</span><span><span> </span>innovative power is T</span></span><span data-contrast="auto"><span>igon technology, our full hybrid technology. Pontus looks forward to Tigon coming to the market.</span></span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto"><span>- Tigon is a<span> </span></span></span><span data-contrast="auto"><span>new era</span></span><span data-contrast="auto"><span>, something<span> </span></span></span><span data-contrast="auto"><span>brand</span></span><span data-contrast="auto"><span><span> </span>new. Of course, this also means lots of new technology, which both we and our service providers need to learn. It feels challenging and exciting at the same time. I am encouraged by developing and learning new things, Pontus</span></span><span data-contrast="auto"><span><span> </span></span></span><span data-contrast="auto"><span>concludes</span></span><span data-contrast="auto"><span>.</span></span>